PRIVACY POLICY & COOKIES

WHAT ARE COOKIES: - cookies are small text files that are stored on your device (such as your computer, tablet, or mobile phone) when you visit a website. They help websites work properly, remember your preferences, and improve your browsing experience.

We use cookies to:

  • Make our website function correctly.

  • Remember your preferences and settings.

  • Understand how visitors use our website so we can improve it.

  • Provide relevant content and, where you have given your consent, personalised advertising.

Some cookies are essential for the website to work and cannot be switched off. Others, such as analytics and marketing cookies, are optional and will only be used with your consent.

You can manage or withdraw your cookie preferences at any time using our Cookie Settings. You can also control cookies through your web browser, although disabling some cookies may affect how parts of our website function.

WHAT TYPE OF INFORMATION DO WE COLLECT: We may collect and store the information you provide when you use our website or communicate with us in other ways. This may include your name, email address, telephone number, postal address, and details of any enquiries, bookings, or purchases you make with us. We currently use Paypal, Apple Pay, Google Pay and Worldpay to collect payments and process payments and we will not store any of your credit card payment details.

HOW DO WE COLLECT YOUR INFORMATION: We collect personal information when you interact with us. This may happen when you:

  • place an order or make an enquiry through our website

  • subscribe to our mailing list via our website or social media channels

  • provide your details at an exhibition, event, or in person or

  • contact us by telephone, email, or other means

The personal information we collect may include your name, postal address, email address, telephone number, and any other information you choose to provide. We only collect information that is necessary for the purposes described in this Privacy Policy.

HOW WE USE YOUR PERSONAL INFORMATION - We will only use your personal information for the purposes for which it was collected and in accordance with applicable UK data protection laws.

We may use your personal information to:

  • provide the products and services you have requested;

  • process and manage your enquiries, orders, and customer account;

  • communicate with you about your order, enquiry, or our services;

  • provide customer support and respond to your questions;

  • send you marketing communications where you have chosen to receive them or where we are otherwise permitted to do so by law (you can opt out at any time);

  • improve our website, products, and services; and

  • comply with our legal and regulatory obligations.

HOW LONG WE KEEP YOUR PERSONAL INFORMATION: We will only retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.  Records relating to purchases and transactions are retained for a minimum of six years to comply with UK tax and accounting requirements, including those set by HMRC.

SHARING YOUR PERSONAL INFORMATION: WE DO NOT SHARE OR SELL YOUR PERSONAL INFORMATION TO THRID PARTIES. We will only share your personal information where it is necessary to provide our products or services, to comply with a legal obligation, or where you have given us your consent. This may include trusted service providers who process information on our behalf, such as payment providers, website hosting services, IT support, email service providers, professional advisers, and HMRC or other regulatory authorities where required by law.

Any third parties that process personal information on our behalf are required to keep it secure and only use it for the purposes for which it was provided

WEBSITE ANALYTICS: We use website analytics tools, such as Google Analytics, to help us understand how visitors use our website and to improve its performance and user experience.

The information collected may include general information such as the pages you visit, how long you spend on the website, the type of device and browser you use, your approximate location (such as your town or city and country), and how you found our website (for example, through a search engine, another website, or by entering our web address directly).  Where analytics cookies are used, they will only be placed on your device with your consent. The information collected is not used by us to identify you personally.

You can manage your cookie preferences at any time through our Cookie Settings.

CONTACT US: If you have any questions about this Privacy Policy or how we collect, use, or protect your personal information, please contact us at kiltedelephant@gmail.com and in subject heading Privacy Policy.  Under UK data protection law, you have the right to request access to the personal information we hold about you and, where applicable, to request that it is corrected, updated, restricted, or erased. You may also have the right to object to certain types of processing or request that your personal information is transferred to another organisation. If you wish to exercise any of your data protection rights or have any questions about your personal information, please contact us using the details provided above. We will respond to your request in accordance with applicable UK data protection laws.